User Guide: OTT Platform

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The Big Picture

The Big Picture

The Big Picture

The iGame OTT platform is a video streaming service which combines direct feeds from sporting rights holders and regional broadcasters worldwide into a centralised platform of high definition, ultra-low-latency live sports events.
The OTT platform gives users the ability to watch up to four streams simultaneously in various ultra-low-latency formats. With over 70,000 events streamed annually, this is the world’s most powerful and comprehensive streaming service.
High-resolution video-on-demand (VOD) service allows users to watch events from the previous two weeks.
Our master control room team provides on-site support 24 hours a day, 365 days a year, with backups in place to safeguard against electrical failure or internet outages to make sure the service never drops.

Designed to Support Remote Working

Designed to Support Remote Working

Designed to Support Remote Working

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Our legacy solution was clunky, involved excessive installation criteria and was only supported by Windows. The new OTT platform is browser-based and is supported by all browsers, with the best performance being observed on Chrome.

Extensive new security features give clients administrative control over their users and allow them to control individual device permissions. Trading managers can now assign licences to traders and maintain control over their access, as well as ensuring that their access is not shared.

Given the difficulties created by COVID, there is no better time to be able to delegate trading tools to remote workers securely.

RealTime HD Quality Video

RealTime HD Quality Video

RealTime HD Quality Video

We have replaced every piece of hardware in our global estate – including overhauling and rebuilding our global video network.

Our existing 650kb ultra-low-latency video is now matched with a high quality 3mb 720p sub-second latency alternative for those who require greater detail whilst trading or monitoring live events.

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High Resolution Video On Demand

High Resolution Video On Demand

High Resolution Video On Demand

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The new Video-On-Demand (VOD) feature provides comprehensive video control features to the user. The user can now pause, rewind, and place the video in slow motion – right down to one frame at a time. Full games are instantly available postmatch and are archived for two weeks.

Full Schedule Integration

Full Schedule Integration

Full Schedule Integration

Our full schedule of events is available to download in your preferred format (PDF/CSV/XML/JSON) to assist with schedule integration. Our REST API also allows you to integrate our schedule directly into your internal systems.

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White Label

White Label

White Label

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The OTT Platform allows for white labelling the product. Supply us with a transparent PNG file & we will use this throughout the platform to showcase your brand.

Using the Platform

Using the Platform

Using the Platform

Logging In

Logging In

Logging In

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The password must be of the following format: • Between 6 & 12 characters in length • At least 1 upper-case letter • At least 1 lower-case letter • At least 1 number
Single Sign-On with Azure AD

Clients who have enabled single sign-on with Azure Active Directory (Azure AD) allow users to sign-in using their Microsoft account credentials, without having to create & manage new accounts for this platform.

If the user is registered under the clients domain then they will be prompted with a pop-up window asking for their Microsoft account details, & signing in using these details allows the user full access to the platform.

This streamlined sign-in experience enhances security by reducing the reuse of usernames & passwords across apps, & increases IT efficiency by centralising user account management.

Event Schedule

Event Schedule

Event Schedule

This screen shows a list of events scheduled for the current day & is updated automatically every 5 minutes.

Events are populated in the fixture list as & when they are known, typically we aim to schedule fixtures at least 14 days in advance. If there is an expected event which is not available,please contact: support@igamemedia.com

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The following info is provided on the schedule:
Start Time: This is provided in GMT (Greenwich Mean Time)

Service: Hovering over the service opens a tool tip which shows the channel this feed is coming from.

Sport: Sport Type

Competition: Competition Type

Home Team: Home Team Name (if applicable)

Away Team: Away Team Name (if applicable)

Watch: Contains all of the watch options available to the user based on their subscription & permissions.

The watch column also shows how long is left until an event starts if it is starting soon & indicates if an event has been cancelled.

Schedule Guide

Schedule Guide

Watching Streams

Watching Streams

Watching Streams

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Watch up to four events at the same time, utilising different video modes for each event. There are three types of video available for live events, identified by these icons:

Live Stream Controls

LIVE Stream Controls

All Video Types

All Video Types

Live Review & VOD Stream Controls

LIVE Review & VOD Stream Controls

LIVE Review & VOD Stream Controls

The Video-On-Demand (VOD) feature allows users to go back & watch events which have finished in full HLS HD video.

These events are stored for two weeks, & users have the option to download a full event. The functionality available within VOD is described below:

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Clicking this icon will access a drop-down list of account options. These are listed below:
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The user profile page has three different options in the sidebar:
Information: Manage user notification preferences

Reset Password: Allows a user to reset/change their password

Device Management: View & edit device permissions set by the administrator

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Notification

Notification

Calendar

Calendar
Advanced Search

Advanced Search

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Sports: Allows users to filter events by Sport

Countries: Allows users to filter events by Country

Content Provider: Allows users to filter events by Competition

New: Filters for events that are new to the application (created within the last 6 hours)

Live: Filters for events which are currently live

VOD: Filters for events with VOD available

Administrator Features

Administrator Features

Administrator Features

User Management

User Management

User Management

This section allows those with administrator privileges to control the access granted to other users by way of a self-service approach. Customers are granted a licensed number of logins.

To create a new user, press the ‘Create User’ button at the bottom of the page, then enter in the email & password for the new user.

There are four roles available to a new user:
Client Senior Analyst: Has the same permissions as administrator except for creating users.

Client Analyst: Has same permissions as administrator except for creating users & resetting passwords.

User: Has no access to the Client Management System (CMS).

Basic User: Has no access to the application & is an account with only API authorisation.

Administrators have the ability to enable users to receive notifications about live events, as well as the ability to suspend a user’s access to the OTT platform. The ‘View Restrictions’ button allows an administrator to view the level of access their group has to the OTT platform.

Clicking this icon will take an administrator to their ‘Content Management System’ (CMS) page. Here they can control their user management as well as being ableto explore statistics based around their group’s usage of the platform.
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User Management Controls

User Management Controls

Statistics

Statistics

Statistics

Summary Section: The summary section provides a tabulated overview of usage statistics with the ability to select a date range which will automatically update the values. Users also have the option to download these statistics as a raw-data CSV file.
This section provides an administrator with access to extensive statistics based on their group’s usage of the platform. The statistics section is split into two areas, summary & detail.
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Detail Section

Detail Section:  The detail section provides an administrator with access to comprehensive viewing statistics of their users. This section shows graphical representations of:

The number of users

The number of sessions

The number of devices – split by mobile & desktop

The total duration of events watched

The breakdown of the stream formats watched

The duration of events watched by stream format

The number of events watched for each sport

The average screens per user

The locations of users – offered as a map view or a pie chart

The number of event downloads

The number of distinct events watched

The number of events by content provider

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Support

Support

If you have any difficulties or require further information please contact: support@inplayip.tv

Click Here to Get in Touch
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